Refund Policy

HorseFil carries a 60-day satisfaction guarantee.

An honest note on the refund window

Some buyers have publicly reported confusion about whether the 60-day window starts on the purchase date or the delivery date. We recommend confirming your order date directly from your confirmation email and using that as your reference point when requesting a refund, to avoid any ambiguity.

How to request a refund

Contact the official store's customer support with your order confirmation details, within the 60-day window from your purchase date.

Confirm terms at checkout. Guarantee length and start-date policy are set by the merchant and can change — the terms on the official order page and your confirmation email at the time of your purchase always take precedence over this summary.